Get In Touch
Phone Support
+34 691288400
Email Assistance
fossilseum@proton.me
fossilseum@proton.me
Fossilseum Headquarters
Calle del Silicio 22
Valencia, Spain 46009
Calle del Silicio 22
Valencia, Spain 46009
Contact Us
We’re here to help you uncover the ancient past. Whether you’re a museum curator, private collector, educator, or a curious enthusiast, the Fossilseum team is ready to answer your questions, provide guidance, and ensure you receive specimens that meet your needs.
Frequently Asked Question!
All fossils sold on our website are 100% genuine unless clearly marked as replicas in the product description.
Every authentic fossil comes with a Certificate of Authenticity, including locality, age, and formation data.
We never pass off replicas as real specimens — our integrity is our business.
Orders are shipped from our international logistics hubs in Spain, Morocco, Mongolia, Brazil, or the United States,
depending on fossil type and inventory. All shipments include full tracking, and customs paperwork is handled on our end.
Average delivery times are:
- Spain & EU: 5–10 business days
- International: 10–19 business days
Yes. We have supplied fossils to schools, universities, and private collections worldwide.
If you’re purchasing for an institution or need documentation for scientific use, contact us directly for tailored support and sourcing.
If your fossil arrives damaged, please contact us within 48 hours with photos of the packaging and specimen.
We’ll either replace the item, issue a refund, or provide store credit, depending on availability and your preference.
Absolutely. We offer a 30-day return policy.
As long as the fossil is returned in its original condition and packaging, you’ll receive a full refund (minus shipping).
No hassle, no interrogation — just respectful service.