Frequently Asked Questions
Find answers to the most common questions about buying fossils from our collection. If you don’t see your question here, feel free to contact us.
Orders & Shipping
How long does shipping take?
Orders are processed within 1-2 business days. International shipping typically takes 7-14 business days depending on the destination country. Tracking is provided for all orders.
Do you ship internationally?
Yes, we ship worldwide. All shipments include tracking and insurance. Customs fees may apply depending on your country’s regulations.
How are fossils packaged?
Each fossil is wrapped in acid-free tissue and packed in a sturdy box with foam inserts to prevent movement during transit. We use packaging methods developed over years of shipping fossils worldwide.
Do you offer combined shipping?
Yes, when ordering multiple items we combine shipping to reduce costs. Contact us before ordering for a combined shipping quote.
Authenticity & Quality
Are your fossils authentic?
Yes, every specimen we sell is guaranteed authentic. Each fossil has natural fossilization patterns and mineral composition confirming its genuine origin from Moroccan deposits.
Do you provide certificates of authenticity?
Each purchase includes documentation of geological origin and estimated age. We maintain provenance records for every specimen.
Are your fossils restored or repaired?
Some specimens may have minimal professional stabilization where needed. We disclose any restoration in the product description. Many fossils are 100% natural with no restoration.
How can I tell if a fossil is genuine?
Genuine fossils show natural surface texture, mineral coloration, and structural details that cannot be artificially replicated. All our specimens are examined before listing.
Product Information
How are fossils priced?
Pricing is based on species, size, preservation quality, and market value. Rare and well-preserved specimens command higher prices.
What sizes are available?
Each product listing includes exact dimensions in centimeters. Check the Technical Specifications table in each product description for precise measurements.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing for bulk purchases and educational institutions. Contact us with your requirements for a custom quote.
Payments & Returns
What payment methods do you accept?
We accept major credit cards and PayPal. All payments are processed securely.
What is your return policy?
We accept returns within 30 days of delivery. Items must be returned in their original condition. See our Returns & Refund Policy for full details.
Do you offer a satisfaction guarantee?
Yes, we stand behind the quality of every specimen. If you are not satisfied with your purchase, contact us and we will work to resolve the issue.
Fossil Care
How should I care for my fossil?
Display fossils away from direct sunlight in a stable environment with moderate humidity. Dust gently with a soft brush when needed. Avoid handling by delicate areas.
Can I display fossils outdoors?
We recommend indoor display only. Outdoor conditions can damage fossil surfaces over time.
Do fossils require special storage?
Store in a dry environment with stable temperature. Avoid areas with high humidity fluctuations. A standard display case with UV-protective glass is ideal.